We are sorry that your accommodation is not as you expected it to be. The best thing to do is to report the inconvenience immediately to the staff of the supplier of your accommodation. They will do everything in their power to deal with the cause of your dissatisfaction. After all, we all want you to enjoy a carefree holiday. If you cannot find a solution with the employees on site, please contact our office. We will mediate for you with the partner to try to find a suitable solution. Please use our request form in the help center to get in contact with us (if necessary), you can choose for an urgent message. In this way you e-mail will be handled with priority. For urgent matters, you can also call us during our office hours.