We will always send you 2 payment reminders before we cancel your reservation. We will also try to get in touch with you by phone to discuss the outstanding payment with you. However, if we do not receive any response and your payment is not received, we will be forced to cancel your reservation and charge you the costs involved. If it concerns a last minute reservation, there is often not enough time for the 2 mentioned reminders and we will contact you directly if no payment is made. Also in this case we will cancel the reservation if the payment is not made and the cancellation fee will be charged to you. Of course we do everything within our power to get in contact with you before canceling your reservation.