We are a booking platform and do not have our own staff on site. You will be welcomed by our partner. The name of the partner can be found on your confirmation/invoice and voucher. According to the home country of this particular partner, they might speak English/French/Dutch/Croatian/Spanish etc. If a language issue should arise on site, you can always contact us by submitting a request in our help center which you can find on the top right corner of our website. (FAQ & Contact)