Before your holiday

Unfortunately, we don’t have detailed information about gluten-free or other special dietary options available at the campsites. We recommend contacting the campsite directly for the most accurate and up-to-date information.
If you'd like us to look into it for you, feel free to submit a request through our Help Center, and we’ll be glad to reach out to the campsite on your behalf.

We do not have specific information regarding the documents you need to present for your dog upon arrival, as each holiday destination may have different rules. We recommend contacting the holiday destination directly for precise information.

In most cases, half board and full board services cannot be booked through our platform. If this service is available, it will be specified in the accommodation information section, and you will be able to add it during the booking process. If this is not the case, we recommend contacting the holiday destination directly to check the available options with them.

Each holiday destination may have different rules regarding day visitors. Some allow them, some only during certain periods, and others do not allow them at all. We recommend contacting the campsite or holiday park directly for precise information on the possibility of visiting as a day guest.

You can check on our website whether pets are allowed at your holiday destination. Just because a dog is allowed at the holiday destination, does not always mean that the dog is welcome everywhere. 

There are often special areas by the sea where dogs can swim, for example in Croatia. In other areas, this is not permitted. In addition, dogs are often not allowed in restaurants and other facilities at the holiday destination.

Dogs are also not allowed in all accommodations; just because a dog is allowed at the holiday destination does not automatically mean it is allowed in the accommodation. On our website, each accommodation clearly indicates whether dogs are allowed in that specific property. 

On our website you can see per accommodation what additional costs you have to pay on the spot. Here you can see which mandatory costs there are and which extras you can add if you wish. You often have to pay a deposit on site, which you will get back when you leave the accommodation in the desired condition. Tourist tax often also has to be paid on the spot. We often do not know how high this is exactly. The local government determines the amount and this often depends on the season and the age of the travelers.

We don’t have enough information to confirm whether a power socket adapter will be needed during your stay. We recommend reaching out to the campsite directly, as they’ll have the most accurate and up-to-date details about local electrical setups. If you’d prefer, feel free to submit a request through our Help Center, and we’ll be happy to contact the campsite on your behalf.

In general, accommodations with air conditioning also have heating, even if this is not explicitly stated in the accommodation description on our website. We can check this information with the accommodation provider, so please submit a request through our Help Center for assistance.

As most of the providers we work with are from different countries, such as the UK, Netherlands, France, etc., a moka may not be available in many accommodations. The accommodation information section specifies whether a coffee maker, espresso machine, or moka is provided. However, since many accommodations may not include one, we always recommend bringing your own if needed.

Most providers we work with allow only one dog per accommodation, and this is always specified in the accommodation information section. For some accommodations, it is possible to bring more than one dog if this is indicated in the information section or if adding an extra dog is offered during the booking process. If this is not the case, please contact our Help Center so we can check with the accommodation provider whether two or more dogs are permitted.

Some holiday destinations and accommodation providers may accept cats. However, to be certain before making a booking, please contact our Help Center. We can check for you whether the provider of a specific accommodation allows cats. Of course, it is important that the accommodation is pet-friendly in the first place.

Most providers allow only one dog per accommodation, and this is always specified in the accommodation description on our website. It is also important to check that the accommodation itself accepts pets, as even if the holiday destination allows animals, not all accommodations may permit them. If you need to know whether a provider can accommodate a pet other than a dog, please contact our Help Center.

It is not possible to make a reservation for arrival on the same day or the following day (after 1 pm). When planning your stay, please keep in mind that a minimum booking notice of two days is required.

It is not possible to reinstate a booking that has already been cancelled (for example, due to non-payment after multiple reminders), as prices and availability may have changed since the time of the original booking. If you wish to make a new booking through our platform, we can help you find the best available options. In that case, please submit a request through our Help Center.

We need to review this internally. Please submit a request regarding this matter to our Help Center so that we can assist you.

Travel arrangements need to be made individually. Our service does not include transportation such as flights or ferries, which must be booked separately.

Group bookings are not supported. Each family is required to complete its own booking to ensure accurate information and availability.

Please submit a request through our Help Center including the holiday destination and the accommodation. We work with many different partners, and each supplier may have their own map. Therefore, it is important to mention in your e-mail from which accommodation you want to receive the map. 

Please note that we do not have maps available for every provider. If we do have a map for the partner you are looking for, we will be happy to provide it to you.

Generally, it may take up to two weeks for the refund to appear in your account. The refund will be issued to the original method of payment. If you haven’t received it after this period, we recommend submitting a request through our Help Center, we’ll be happy to assist you.

You can pay for your holiday through our portal, you can access it by clicking on the link in your invoice and enter your mail and password you used when creating your customer account. You can use your Mastercard/Visa Card or pay using the online payment method provided (if applicable). If you wish to make a bank transfer, this cannot be done in the customer portal. You can organize a wire transfer with your bank. Please make sure to mention your booking references. Our bank details can be found on your invoice.

For all reservations outside 8 weeks before arrival, you do not have to make a payment immediately during the booking process (in some cases you do have to pay 25 % upon booking). You will receive your booking invoice and have up to 3 days after making your reservation to pay the deposit of 25% of your booking amount. The remaining payment must be made 8 weeks before your arrival date. These terms can also be found on your booking agreement. If you book a holiday within 8 weeks before your arrival date, you must make the payment in full during the booking process.

You can pay via a bank transfer or via the customer portal. You can log into your customer portal with your customer account, using the same email address you have used to book your holiday. When you book on the IE website, you must also register an account there. On the top right, there is a drop-down bar with several country flags. You must also pick the same country in which you made your booking. The first time you will have to create an account and verify your mail by clicking on the mail you receive just after creating your account. Once logged in you can use your credit card (Visa and Mastercard) to pay. In some cases the initial payment has to be done upon booking using your credit card.

The deposit is 25% of your booking amount. The deposit must be paid within 3 days (in some cases upon booking !) after making your reservation. If you book a holiday within 8 weeks before arrival, the entire payment must be made immediately. In that case there is no deposit.

If you book your trip during our early booking period, before 31st of December, the first deposit is only 15%! By 1st of February a further 10% is due. Full payment is required 8 weeks before travel.

The balance has to be paid 8 weeks before your arrival date. When making a reservation within 8 weeks before arrival, the total amount has to be paid immediately while making the reservation.

It is possible to remove a dog from your booking, and this can be done directly through your customer portal.

You can cancel or rebook your reservation free of charge until February 1st (this applies only to new bookings with arrival dates after April 1st). After February 1st, cancellation fees will apply if you choose to cancel.

 Rebooking is free of charge until March 1st (also only for new bookings arriving after April 1st). Free rebooking includes changes to the holiday destination, accommodation, travel period, and/or number of participants, subject to availability and only with the same provider. If you would like to make changes to your reservation, please submit a request through our Help Center.

Small changes to participants or dates of birth can be easily made by yourself in the customer portal. For any other changes, please submit a request in our Help Center. We will then contact you to discuss the options and any impact on the total booking amount.

This is different for each partner we work with and also depends on the type of change. In case of a change, please submit a request in our helpcenter. We will gladly inform you about the possibilities.

Please refer to the information in our Terms and Conditions regarding changes to your booking. In general, changes to the name or date of birth are not a problem, provided the original booking holder remains the same.

Changing a name or date of birth:

• Free of charge if done via the customer portal (unless additional extras are linked to the change). 

Adding guests after the invoice has been issued:

• Free of charge if done via the customer portal (excluding any additional extras and any additional costs for the added guests charged by our partner will still apply). 

• If not done via the customer portal: € 30 per change.

Changing arrival or departure date, campsite/holiday park, or accommodation:

• Please submit a request through our Help Centre.

• We will inform you of the available options and any additional costs.
• A change fee of € 30 per change applies.

Please change your name directly in the customer portal, which can be accessed after booking confirmation using your booking reference and email address. 

The cancellation fee depends on the date on which you want us to perform your cancellation. The closer to your arrival, the higher the cancelation fee. 

You can see the cancellations costs directly in the portal. You can find the conditions in our terms and conditions section on our website.

We are sorry to hear that your flights are cancelled, in most cases you can not cancel your accommodation without costs. We can try to move your holiday to different dates or a different area.

We have to look into each matter seperately. Please submit a request in our Help Center and we will get back to you.

This is possible in theory, as long as we have not yet received an answer from the provider. Once we have received a positive response, the reservation is final and can no longer be cancelled free of charge.