The new VacanceSelect!
Last year, the European Camping Group (ECG) acquired the VacanceSelect Group. The European Camping Group already includes the tour operator brands Eurocamp and Homair.
Due to this it was decided to merge the accommodations of VacanceSelect in to one common fleet for 2024, together with Eurocamp and Homair. The new fleet called Eurocamp & Homair will now operate a shared choice of accommodation with an even wider selection of options for you. This means for you, that the accommodations types you use to book with us will change name. You see the new categories here:
Comfort Plus or Premium
- Comfort Plus
You will already now find these types active on the campsites you used to book. We will later on update this article with info on the 2023 type vs. new 2024, to make the change more clear for you, but below you find the introduction to the new types that can help you already now in the selection of your new holiday with us:
Ultimate holiday home range
This is the largest and most sought-after range of holiday homes and has been designed with a modern lifestyle in mind. Intelligent use of space meets sleek, fresh design in our flagship range. Upgrade your summer, and enjoy a spacious living area and generously covered decking. The Ultimate Plus takes summer living to the next level, with more than a touch of luxury.
Lounge Decking options are available in Ultimate Plus models.
All models include a package of extra services as standard
Premium holiday home range
The Premium range has an open and airy feel with modern styling for a memorable stay. Blending thoughtful design and flexible living space, the Premium range is the perfect mix of comfort and convenience, appointed with a Queen Sized bed and a dishwasher.
Lounge Decking options are available, complete with Nespresso Machine and Premium mattress.
Premium Exclusive models are available, featuring a package of extra services.
Comfort holiday home range
It’s easy to make yourself at home in a Comfort holiday home. That’s why it remains one of our most popular ranges. Good value, bright interiors and space for everyone. The well-equipped kitchen makes it easy to cater for yourselves, but why cook indoors when you can light the BBQ instead? Comfort Plus models take our popular Comfort formula to newer models with a little more space.
Wheelchair adapted options available
Dogs allowed in Comfort models, but not permitted in Comfort Plus models.
Classic holiday home range
Traditional in style, but all the essential elements of the camping experience - detached living, the freedom of self-catering, and your own outdoor space. If you love the outdoor lifestyle but still want a comfy holiday hub to call your own, our entry-level accommodation is a great introduction. Choose Classic XL models with a little extra space to stretch out and relax.
Wheelchair-adapted options available
Choose from a range of decking styles
Most of our holiday homes feature a private decked terrace. The bigger, better choice available for 2024 includes a variety of decking styles to suit all budgets and tastes.
Ground level or small integrated wooden terrace.
Standard wooden terrace, level with mobile home.
Standard wooden terrace, level with mobile home, with partially covered area.
Larger wooden terrace, at least partially covered, with upgraded furnishings.
Last year, the European Camping Group (ECG) acquired the VacanceSelect Group. The European Camping Group already includes the organizations Eurocamp, Roan, Homair and CampingVision. The VacanceSelect brand has been acquired by Camping Vision International AG, which for 2024 arrivals and onwards is your contract partner, when booking your next holiday at VacanceSelect.
You may already know this Dutch/Danish/Swiss organization from the brands Allcamps and LuxCamp. Additionally, VacanceSelect has been part of this group since October 1, 2023. Therefore, we have updated the brand's appearance, including its logo and website, which now has even greater search functionality and interesting new features.
It's good to know that VacanceSelect no longer offers its own mobile homes on the new website. The mobile homes that VacanceSelect offered on their website until this year are still on offer, but no longer under the same name. This is because Eurocamp and Homair have taken possession of them. They are coming back only under a different name. In addition to these accommodations, you will find the accommodations of many other tour operators and campsites themselves on the new VacanceSelect website. VacanceSelect works with most of the top campsites and tour operators in Europe!
At the moment, not all accommodations listed on the VacanceSelect website are yet bookable. These accommodations will be added to the range in the coming weeks. Fortunately, you will find several similar accommodations at all the campsites that VacanceSelect offers. Read more here: The new VacanceSelect
You can view your reservation by using the link in your invoice, or by using the link you find for the FAQ & Contact area on our website. You will log-on with your customer account. First time you will have to create an account, and remember using the same mail as you used for making a booking. In this way the booking will be linked correctly to your account. In the portal you can view your booked accommodation, available extras to book, make payments and look at documents available, like invoice.
You can also use the portal to save campsite favorites so you always can keep track on your next booking. So save a favorite on our website you will have to be logged in.
In your invoice there is a link to the portal in which you can see your reservation. To enter the portal you will at first log-in have to create an account, using the same mail you have used for booking. By using the same mail for your customer account, the booking will be linked to your profile. You will then have access to your reservation, view the details and make a payment. If you have made other reservations in the past with same mail, your entire reservation history will be shown.
You can find our emergency number on your voucher. You will receive your voucher no later than 4 weeks before arrival at the campsite, on the condition that the entire booking amount must be paid. If you make a booking with arrival within 4 weeks before arrival, you will receive your voucher as soon as the full payment has been received.
Do you have any questions about your holiday, do you want more information about a campsite or do you just want to tell us something? Please contact us, our experienced staff is ready to help you!
By contact form
We prefer you contact us through our contact form in our help centre to make sure you get a faster reply based on your exact request.
We will answer your emails from 8 am - 4.30 pm on working days. In most cases we will answer your message the same day, otherwise, we will do so on the next working day.
We are happy to talk to you personally. Feel free to call us with all your questions. You can reach us by phone at: 01506674726
Our lines are open from:
9 am - 3 pm
Our office is closed on Saturday & Sunday.
During high season you can contact us outside office hours through our emergency phone should any problem arise whilst on holiday. This emergency number will be shown on your voucher.
You have booked an accommodation with us on the campsite of your choice. The accommodation is owned by the campsite or one of our carefully selected partners. On your voucher you can see who, in your case, is the supplier of your accommodation. They are your on-site contact at the campsite and will help you with all your questions. We do not have staff from our company at your disposal on the campsite.
When you did purchase an insurance with your booking this will be shown under Extras as "Cancel and Travel Insurance (Mutuaide Assistance)" on your invoice. You received with your invoice a detailed information packet and PDF from the insurance company with details on what is covered. In this attachment you can also find a link to the page were you can file your claim. Please make sure that you answer all questions and send relevant proof when asked. This will speed up the process of your claim.
When you did purchase an insurance with your booking this will be shown under Extras as "Cancel and Travel Insurance (Mutuaide Assistance)" on your invoice. You received with your invoice a detailed information packet and PDF from the insurance company with details on what is covered. We ask that if you want to cancel your booking, to first cancel it by sending a request in our help center. You will receive a cancellation invoice which you need to file your complaint with Campez Couvert. You then contact the Campez Couvert insurance company directly so that your claim can be made. In the attachment of your booking, you can find a link to their "claims page". The insurance company will ultimately decide whether your claim is a valid claim and whether they will pay out.
It is important to take out insurance, because even though you plan everything carefully, life is full of surprises. For example if you are not fit to travel and a doctor advises you not to travel, the insurance will refund the cancellation fee charged by us. There are many more events covered by the insurance. When you make a reservation online there is more information regarding the insurance we offer. You will receive the insurance policy and conditions as an attachment to your invoice.
During the booking process you have received the first information regarding your reservation. Once you receive your invoice, there will be an attachment with your policy and the conditions.