On your holiday

Upon arrival at the holiday destination, you should first go to the main reception and show your voucher to confirm your booking through our travel agency. Depending on the destination, you may receive wristbands to access the facilities, after which you will be directed to the reception of your accommodation provider. There, you will complete the check-in process and receive the keys to your accommodation.

Online check-in is only available for certain holiday destinations. If it is available for your booking, you’ll find a link on your voucher, which you’ll receive around 4 weeks before your arrival. This link will take you directly to the online check-in process. In most cases, online check-in becomes available 4 days before your arrival. Please note that for some holiday destinations, completing the online check-in before arrival is mandatory. This requirement will always be clearly indicated on your voucher. Occasionally, technical issues may prevent the online check-in from working properly. If this happens, there’s no need to worry — you can simply complete the standard check-in process upon arrival.

We work with many different providers of accommodations. Each provider has a different way of working. With some providers you will receive the deposit back immediately if you leave the accommodation in good condition. If the deposit needs to be paid in cash, we would like to advise you to always ask for proof/receipt. Other providers will refund the amount to your credit card or bank account after the accommodation has been checked.

If you pay the deposit by credit card, a pre-authorisation is often required. With a pre-authorisation, the money is not actually debited from your account. The money is only reserved. This reservation is released as soon as your accommodation has been checked and everything is in order. Are you unsure whether you have received your deposit back? First, check your bank statement. There should be no debit, and the reservation should no longer be visible. If you still see a reservation or debit, please contact us via the contact form and send us proof of payment

It also happens that you have to sign a form that gives the provider the opportunity to debit an amount from your account if the accommodation is not left tidy. It is good to ask at check-in how the provider of your accommodation works. Then you know what to expect upon check-out.

Yes ! You must take all your waste to the waste containers during and also at the end of your stay. Even if the final cleaning is included, or if you have paid for it, you must take the waste to the designated containers before you check out.

You can find the check-in/check-out time on the voucher you receive 4 weeks before arrival. In most cases check-in starts between 15:00 and 17:00 hrs. Check-out is in most cases before 10:00 hrs.

During the late evening and night (often between 23.00 - 07.00 hrs) you may not be able to enter or leave the campsite/holiday park with your car. 

In most cases it is not possible to check-in early. In most cases you can use the campsite/holiday park facilities before your check-in time, but the actual check-in in your accommodation will take place as mentioned on your voucher.

Not all holiday destinations provide a beach service, whether free or paid. If the service can be booked through us, and whether it is paid or free, this is specified in the accommodation information section and can be added as an extra during the booking process. If the service cannot be booked through us (in most cases), please contact the holiday destination directly.

All guests are required to comply with the rules and safety regulations of the campsite at all times. Each campsite has its own policies and procedures, which may relate to, for example, check-in and check-out, use of facilities, safety measures, and quiet hours. These rules are in place to ensure the safety, comfort, and enjoyment of all guests and must be respected. In the event that the campsite or the accommodation provider decides to remove a guest due to failure to comply with these rules or safety requirements, no entitlement to a refund will apply.

In the event of a natural disaster or other emergency in the area, please follow the instructions of campsite staff at all times. They are continuously kept informed about the situation by emergency services and local authorities, and your safety is always their top priority. If an emergency situation occurs before your departure, we recommend keeping a close eye on official news and updates. You may also contact us to find out whether the situation may affect the campsite where you will be staying. Should a holiday park, campsite, or hotel be unable to remain open due to such circumstances, we will inform you as soon as we receive this information from the accommodation provider.

We are so sorry to hear that you have to return home early. We cannot give you a refund for the unused nights. If you have a cancellation insurance, you can ask your insurer if this is an insured event.

All our guests must adhere to the rules of the holiday destination. Whether it's for example rules regarding check-in, the swimming pool, or quiet hours, each holiday destination has its own regulations, and all guests must comply with them. Should the the provider of your accommodation decide to remove you from the holiday destination due to non-compliance with the rules, there will be no entitlement to a refund.

We are sorry this happened to you. The best thing to do is to report the inconvenience immediately to the staff of the supplier of your accommodation. They will do everything in their power to deal with the cause of your dissatisfaction. After all, we all want you to enjoy a carefree holiday. 

If you cannot find a solution with the employees on site, please send a request to our Help Center. We will mediate for you with the partner to try to find a suitable solution.

It is important that you always report your dissatisfaction on-site. You should take the following steps. Report your complaint to the local staff member. If this does not solve your problem sufficiently, please send a request to out Help Center. We will mediate for you with our partner.

If your complaint cannot be resolved to your satisfaction, please ask for a complaint form on-site and have it signed by the local staff member. You should then submit your complaint to us no later than 2 months after returning home. We will handle the complaint and will get back to you within 1 month at the latest.

Tip: most suppliers will not deal with your complaint post travel if you have not reported the shortcomings on the campsite. You have to go through the right steps.