We are sorry this happened to you. The best thing to do is to report the inconvenience immediately to the staff of the supplier of your accommodation. They will do everything in their power to deal with the cause of your dissatisfaction. After all, we all want you to enjoy a carefree holiday.
If you cannot find a solution with the employees on site, please send a request to our Help Center. We will mediate for you with the partner to try to find a suitable solution.