Other Info

Information for guests currently on site: 

My campsite is affected by a wildfire. What should I do?

Follow the advice of the campsite management and local authorities. Your safety comes first.

Am I covered?

Yes, if your stay is significantly affected. Vacanceselect Travel will decide if the Calamity Coverage takes place.

Depending on the situation, we may:

• refund unused nights
• reimburse up to 2 hotel nights while you wait to return
• help you rebook to another holiday within our portfolio. We will cover up to 125% of the original night price for the remaining nights.

Can I book a hotel myself?

Yes.
Please keep all receipts. We reimburse up to 2 hotel nights under the Calamity Coverage.

Can I leave early?

Yes.
If you cannot continue your stay because of the calamity, we will refund the unused nights of your accommodation.

Can you rebook my holiday?

We can only rebook to available accommodation within our own portfolio (Eurocamp/Homair/Roan).

What documents do I need?

Please keep:

• hotel receipts
• written confirmation from the campsite if you leave early (if possible)

Information for upcoming arrivals:

I am arriving soon. Is my holiday cancelled?

Not necessarily.
We are closely monitoring the situation with the campsite and local authorities and will contact you if your booking is affected.

What happens if the campsite cannot welcome me?

Depending on the situation, we may offer:

• an alternative holiday
• a rebooking voucher
• a full refund.
   

When can I receive a refund?

If the situation is still preventing your stay within 48 hours before arrival, you may choose a full refund under our Calamity Coverage.

Should I change my booking myself?

No.
Please wait until we contact you with the best available solution.

Can you help me find another holiday?

Yes.
We can help you rebook to another available holiday within our own portfolio (Eurocamp/Homair/Roan).

The European Camping Group (ECG) acquired the VacanceSelect Group in 2023. The European Camping Group already includes the tour operator brands Eurocamp and Homair.

Due to this it was decided to merge the accommodations of VacanceSelect in to one common fleet, together with Eurocamp and Homair. The new fleet called Eurocamp & Homair will now operate a shared choice of accommodation with an even wider selection of options for you. This means for you, that  the accommodations types you use to book with us will change name. You see the new categories here:

• Ultimate Plus

• Ultimate

• Comfort Plus or Premium

• Comfort

• Classic XL

• Classic

• Comfort Plus

You will already now find these types active on the campsites you used to book. Below you find the introduction to the new types that can help you already now in the selection of your new holiday with us:

Ultimate holiday home range

This is the largest and most sought-after range of holiday homes and has been designed with a modern lifestyle in mind.  Intelligent use of space meets sleek, fresh design in our flagship range. Upgrade your summer, and enjoy a spacious living area and generously covered decking. The Ultimate Plus takes summer living to the next level, with more than a touch of luxury.

• Lounge Decking options are available in Ultimate Plus models.

• All models include a package of extra services as standard

Premium holiday home range

The Premium range has an open and airy feel with modern styling for a memorable stay.  Blending thoughtful design and flexible living space, the Premium range is the perfect mix of comfort and convenience, appointed with a Queen Sized bed and a dishwasher. 

• Lounge Decking options are available, complete with Nespresso Machine and Premium mattress.

• Premium Exclusive models are available, featuring a package of extra services.

Comfort holiday home range

It’s easy to make yourself at home in a Comfort holiday home.  That’s why it remains one of our most popular ranges.   Good value, bright interiors and space for everyone.  The well-equipped kitchen makes it easy to cater for yourselves, but why cook indoors when you can light the BBQ instead? Comfort Plus models take our popular Comfort formula to newer models with a little more space.  

• Wheelchair adapted options available

• Dogs allowed in Comfort models, but not permitted in Comfort Plus models.

Classic holiday home range

Traditional in style, but all the essential elements of the camping experience - detached living, the freedom of self-catering, and your own outdoor space.  If you love the outdoor lifestyle but still want a comfy holiday hub to call your own, our entry-level accommodation is a great introduction. Choose Classic XL models with a little extra space to stretch out and relax.

• Wheelchair-adapted options available

• Dogs allowed

Choose from a range of decking styles

Most of our holiday homes feature a private decked terrace.  The bigger, better choice available for 2024 includes a variety of decking styles to suit all budgets and tastes.

Small decking

Ground level or small integrated wooden terrace.

Decking

Standard wooden terrace, level with mobile home.

Covered decking

Standard wooden terrace, level with mobile home, with partially covered area.

Lounge decking

Larger wooden terrace, at least partially covered, with upgraded furnishings.

VacanceSelect Travel is part of the European Camping Group (ECG), which acquired the VacanceSelect Group in 2023. ECG’s portfolio includes some of Europe’s most trusted holiday brands, such as Eurocamp, Roan, Homair and Camping Vision. More recently, the group expanded further with a collection of large-scale Spanish resorts operating under the Alannia brand.

You may already have known Camping Vision, the Dutch, Danish and Swiss organisation behind the popular brands Allcamps and LuxCamp. From 1 October 2025, Camping Vision officially became VacanceSelect Travel, bringing these brands together under one identity.

Since joining ECG, VacanceSelect has unveiled a new logo and an enhanced website, featuring improved search tools and booking features designed to make planning your holiday easier than ever.

We work closely with leading campsites, holiday parks, resort hotels and tour operators to offer one of the widest selections of family holidays in Europe.

When you book with us, VacanceSelect Travel is your contractual partner.

While camping remains at the heart of what we do, the new name reflects our ambition to broaden our offering and provide the best family holidays across all types of accommodation, including holiday parks and resort hotels.

Read more here: The New VacanceSelect

Any cancelled holidays will incur cancellation charges in line with our booking conditions.

Because no financial information, passwords, or sensitive personal data were compromised, and as our prompt alert was issued to prevent actual financial loss, we are not offering financial settlements for this incident. Our focus remains on the immediate security of your holiday account and the integrity of our systems.

Any questions or financial insecurity should go via your own bank

You can access the Customer Portal after your booking has been confirmed, using your booking reference and the email address provided during the reservation. 

In the portal, you can view your booking details, make payments, download your travel documents, update traveller information, add extras, and also cancel your reservation or check the applicable cancellation costs.

In your invoice there is a link to the portal in which you can see your reservation. To enter the portal you will at first log-in have to create an account, using the same mail you have used for booking. By using the same mail for your customer account, the booking will be linked to your profile. You will then have access to your reservation, view the details and make a payment. If you have made other reservations in the past with same mail, your entire reservation history will be shown.

You can find our emergency number on your voucher. You will receive your voucher no later than 4 weeks before arrival at the holiday destination, on the condition that the entire booking amount must be paid. If you make a booking with arrival within 4 weeks before arrival, you will receive your voucher as soon as the full payment has been received.

You have booked with us on the campsite/holiday park of your choice. The accommodation/pitch is owned by the campsite/holiday park or one of our carefully selected partners. On your voucher you can see who, in your case, is the supplier of your accommodation/pitch. They are your on-site contact at the holiday destination and will help you with all your questions. We do not have staff from our company at your disposal on the holiday destination

When you did purchase an insurance with your booking this will be shown under Extras as "Cancel and Travel Insurance (Mutuaide Assistance)" on your invoice. You received with your invoice a detailed information packet and PDF from the insurance company with details on what is covered. In this attachment you can also find a link to the page were you can file your claim. Please make sure that you answer all questions and send relevant proof when asked. This will speed up the process of your claim.

It is important to take out insurance, because even though you plan everything carefully, life is full of surprises. For example if you are not fit to travel and a doctor advises you not to travel, the insurance will refund the cancellation fee charged by us. There are many more events covered by the insurance. When you make a reservation online there is more information regarding the insurance we offer. You will receive the insurance policy and conditions as an attachment to your invoice.

During the booking process you have received the first information regarding your reservation. Once you receive your invoice, there will be an attachment with your policy and the conditions.

Curious where our guests love to spend their holidays? From the serene lakes of Northern Italy to the rolling hills and golden beaches of Tuscany, these are VacanceSelect’s 10 most booked campsites and holiday parks. Get inspired and find the perfect spot for a carefree family getaway.

Curious where our guests love to spend their holidays? From the crystal-clear coves of the Costa Brava to the wide, sun-drenched beaches of the Costa Dorada, these are VacanceSelect’s 10 most booked campsites and holiday parks. Get inspired and find the perfect spot for a carefree family getaway.

Curious where our guests love to spend their holidays? From the turquoise Adriatic coastline to historic seaside towns full of Mediterranean charm, these are VacanceSelect’s 10 most booked campsites and holiday parks. Get inspired and find the perfect spot for a carefree family getaway.

Curious where our guests love to spend their holidays? From the welcoming atmosphere of Limburg to the wide sandy beaches and fresh sea breeze of Zeeland, these are VacanceSelect’s 10 most booked campsites and holiday parks. Get inspired and find the perfect spot for a carefree family getaway.

You can view all of our terms and conditions by clicking here, which will redirect you to the relevant page.